 "Photo: Aaron Saunders/Echo staff photographer")
N.C.Central Universitymay notice better customer service as they enter the 2011-12 school year as the schools Quality Service Initiative is being revised and improved to better serve students, faculty, and staff.
The goal of the initiative, which began in the Fall of 2007, is to provide, training for faculty and staff to advance customer service.
"Dr. Nelms felt like there was a need to improve our customer service for all of our constituents to include students, staff, and alumni," said Norma Petway director, training and organization development & QSI.
Petway and her team, which includes human resource training consultants Earlinda Albritton and Tammy Jones, have been working diligently.
They have been attempting identify the opinions of students and faculty on customer service.
"From students ... we need their feedback, we need to know their suggestions," said Albritton.
NCCU faculty have also been invited to participate in "Lunch and Learn Series."
The series consist of sessions during the months March and April designed to provide all employees with information that can be used for personal growth and overall knowledge.
"We anticipate full engagement from faculty and staff that will allow them to participate in training and development programs to enhance quality of service," said Jones.
The QSI crew encourage students to put their comments in the QSI boxes located around campus.
QSI boxes are located in the Hoey Administration, Hubbard-Totten, Michaux Education, Student Health, Student services and William Jones buildings as well as the McDougal House, Pearson Cafeteria, Shepard Library and Student union.
"We want students to bring us not only negative but also positive comments," said Petway. "We need to make sure our university is providing great customer service."
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